Privacy policy

1. RETURN & REFUND POLICY

Last Updated: September 12, 2026

Thank you for shopping with UseItkart.

We want you to have a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us within the applicable return period. We will review your request for a replacement or refund subject to the terms below.

Return & Replacement Eligibility

We accept return or replacement requests in the following circumstances:

  • The product was damaged during delivery.
  • The product is defective or does not function properly upon delivery.
  • You received a product different from what you ordered.
  • An essential component or accessory is missing.
  • The product received is materially different from its description on our website.

For electronic products such as our Mini Juicer Blender, we recommend testing the product shortly after delivery.

Return Period

Return or replacement requests must be submitted within 7 days from the date of delivery.

Requests submitted after this period may not be accepted, except where otherwise required by applicable law.

How to Request a Return or Replacement

To request a return or replacement, contact us at:

Email: useitkart@gmail.com

Phone/WhatsApp: 7994025062

Please provide:

  • Your order number
  • Customer name
  • Reason for the return
  • Clear photographs of the product
  • A short video showing the issue, where applicable
  • Photographs of the product packaging if the package was damaged

We may request additional information or evidence to verify the issue.

Product Condition

For an approved return, the product should preferably be returned with:

  • Original packaging
  • Charging cable
  • Blender cup/container
  • Lid
  • Blade assembly
  • All accessories included with the order
  • Instruction manual, if provided

The product should not be intentionally damaged or modified.

Product Usage & Damage

The Mini Juicer Blender should be used according to the instructions provided with the product.

The motor/base unit must not be immersed in water or any other liquid.

Returns or replacements may not be accepted for damage caused by:

  • Misuse or improper operation
  • Accidental damage
  • Physical damage
  • Improper charging
  • Use of a damaged or unsuitable charging cable
  • Water or liquid entering the motor/base
  • Unauthorized repair or modification
  • Failure to follow product instructions
  • Normal wear and tear
  • Battery degradation caused by normal use

Refunds

If your refund is approved, the eligible refund amount will generally be processed to the original payment method used for the order.

The time required for the refund to appear in your account depends on your bank, payment provider, or payment gateway.

UseItkart will initiate the refund after the return has been approved and any required verification has been completed.

Replacement

Where applicable, UseItkart may offer a replacement instead of a refund.

Replacement availability depends on stock.

If the same product is unavailable, UseItkart may provide an alternative resolution, including an eligible refund.

Return Shipping

If the product is confirmed to have been received damaged, defective, incorrect, or incomplete due to an error on our part, UseItkart will bear the applicable return shipping cost.

For any other type of return approved by us, return shipping arrangements will be communicated to the customer before the return is processed.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the applicable return policy will apply.

No Product Warranty

The Mini Juicer Blender is sold without a manufacturer or seller warranty, unless a specific warranty is expressly stated on the relevant product page.

UseItkart does not provide warranty coverage for normal wear and tear, battery degradation, accidental damage, misuse, improper charging, liquid damage, physical damage, or unauthorized modification.

This does not affect any rights or remedies available to customers under applicable law.

Non-Returnable Situations

A return or replacement may not be accepted when:

  • The return request is made after the applicable return period.
  • The product has been damaged due to misuse.
  • The product has been physically modified or tampered with.
  • The product has been damaged due to improper charging.
  • Water or liquid has entered the motor/base unit.
  • The product has been used contrary to the supplied instructions.
  • The product has been intentionally damaged.
  • Required accessories or components are missing due to customer use or handling.

Nothing in this policy is intended to limit any rights available to customers under applicable consumer protection laws.

Contact Us

For return, replacement, or refund-related questions:

UseItkart
Email: useitkart@gmail.com

Phone/WhatsApp: 7994025062

2. PRIVACY POLICY

Last Updated: September 12, 2026

At UseItkart, we respect your privacy and are committed to protecting the personal information you provide when you use our website or purchase our products.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

Our online store is powered by Shopify.

Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping/delivery address
  • Order information
  • Product information
  • Payment-related information required to process your transaction
  • Customer-support communications
  • Device and browser information
  • IP address
  • Website usage information
  • Cookies and similar technologies

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Arrange product delivery
  • Confirm and communicate order details
  • Provide customer support
  • Process returns, replacements, and refunds
  • Respond to enquiries
  • Prevent fraud and unauthorized activity
  • Improve our products and website
  • Analyze website usage and performance
  • Maintain website security
  • Send marketing communications where permitted
  • Comply with applicable laws and regulations

Payment Information

We currently accept online payments only.

Cash on Delivery (COD) is not available.

Payments are processed through the payment methods and payment providers available at checkout.

We do not intentionally store complete payment-card information on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember shopping-cart information
  • Understand website traffic
  • Improve website performance
  • Remember preferences
  • Support analytics
  • Support advertising and marketing activities, where applicable

You may be able to control or disable cookies through your browser settings, although doing so may affect certain website functions.

Sharing Your Information

We may share necessary information with service providers that help us operate our business, including:

  • Shopify
  • Payment processors
  • Courier and delivery companies
  • Logistics providers
  • Website and technology service providers
  • Analytics providers
  • Marketing service providers, where applicable
  • Customer-support providers

We share only information reasonably necessary for the relevant purpose or where required or permitted by law.

Order & Delivery Information

To fulfill your order, we may provide necessary information such as your name, phone number, and delivery address to our courier or logistics partners.

This information is used to deliver your purchased products.

Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no electronic transmission or internet-based storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Fulfill orders
  • Provide customer support
  • Process returns and refunds
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal and regulatory requirements

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including rights relating to access, correction, withdrawal of consent, or deletion, subject to applicable legal requirements and exceptions.

To make a privacy-related request, contact:

Email: useitkart@gmail.com
Phone: 7994025062

Marketing Communications

Where permitted and where applicable consent has been provided, we may send promotional communications about our products, offers, or services.

You may request to stop receiving promotional communications by contacting us or using the unsubscribe option included in the communication.

Third-Party Services

Our website may contain or use third-party services, applications, payment gateways, analytics tools, advertising services, or links to third-party websites.

Those third parties may have their own privacy policies and terms. We recommend reviewing their policies when using their services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Contact

If you have questions about this Privacy Policy, contact:

UseItkart
Email: useitkart@gmail.com

Phone: 7994025062
Address: Kunhiparambath, Vattoli, kakkattil, Kozhikode, Kerala-673507

3. TERMS OF SERVICE

Last Updated: September 12, 2026

Welcome to UseItkart.

These Terms of Service govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service.

1. Store Information

This website is operated by:

Legal Business Name: UseItKart
Brand/Store Name: UseItkart
Business Address: Kunhiparambath, Vattoli, kakkattil, Kozhikode, Kerala-673507
Email: useitkart@gmail.com
Phone/WhatsApp: 7994025062

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, and other product information displayed on our website are accurate.

However, minor variations may occur due to:

  • Screen and display settings
  • Lighting conditions
  • Photography
  • Manufacturing batches
  • Packaging changes
  • Product updates

Such minor variations do not necessarily constitute a product defect.

3. Product Usage

The Mini Juicer Blender must be used according to the instructions supplied with the product.

The product is intended for normal household/personal use.

For safety:

  • Do not immerse the motor/base unit in water or other liquids.
  • Do not operate the product if the motor/base or charging cable is damaged.
  • Do not use unsuitable chargers or charging accessories.
  • Do not attempt unauthorized repairs.
  • Do not modify the product.
  • Handle the blade assembly carefully.
  • Keep the product and blade assembly away from children.
  • Do not operate the blender beyond its intended use.

4. No Product Warranty

The Mini Juicer Blender is sold without a manufacturer or seller warranty, unless a specific warranty is expressly stated on the relevant product page.

No warranty is provided for normal wear and tear, battery degradation, accidental damage, misuse, improper charging, liquid damage, physical damage, or unauthorized repair or modification.

This provision does not exclude or limit any rights or remedies that cannot legally be excluded under applicable law.

5. Orders

By placing an order, you confirm that the information provided by you is accurate and complete.

UseItkart reserves the right to cancel or decline an order where:

  • Product information contains an obvious error.
  • The product becomes unavailable.
  • Payment cannot be verified.
  • The delivery information is incomplete or incorrect.
  • Fraudulent or suspicious activity is reasonably suspected.
  • We are unable to fulfill the order for reasons beyond our reasonable control.

If a paid order is cancelled by us, any eligible amount paid will be refunded.

6. Pricing

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

Product prices may change without prior notice.

Price changes will not affect orders that have already been successfully confirmed, except where an obvious pricing or technical error has occurred.

Applicable taxes and shipping charges, if any, will be displayed during checkout.

7. Payment

UseItkart currently accepts online payments only through the payment methods displayed at checkout.

Cash on Delivery

Cash on Delivery (COD) is not available.

All orders must be paid for in full at the time of purchase before the order can be processed and shipped.

8. Shipping

Orders are shipped to eligible locations in India according to our Shipping Policy.

Estimated delivery times are not guaranteed and may be affected by:

  • Courier delays
  • Weather
  • Public holidays
  • High-demand periods
  • Remote locations
  • Incorrect address information
  • Operational disruptions
  • Events beyond our reasonable control

9. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers are responsible for following the return procedure and providing the required information for us to evaluate the request.

10. Intellectual Property

All content available on our website, including:

  • Logos
  • Brand names
  • Text
  • Graphics
  • Product photographs
  • Designs
  • Videos
  • Icons
  • Website layout
  • Other visual and written materials

is owned by or licensed to UseItkart, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without written permission.

11. Prohibited Use

You agree not to use our website:

  • For unlawful purposes
  • To commit fraud
  • To impersonate another person
  • To interfere with website security
  • To introduce malicious software
  • To attempt unauthorized access
  • To collect information from other users without authorization
  • To infringe intellectual-property rights
  • To interfere with the normal operation of the website

12. Third-Party Services

Our website may use third-party services including payment processors, courier providers, analytics services, advertising platforms, and other technology providers.

Use of these services may be subject to their respective terms and policies.

13. Limitation of Liability

To the extent permitted by applicable law, UseItkart will not be liable for indirect or consequential losses resulting from improper use of the product, unauthorized modifications, or circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

15. Contact

For questions regarding these Terms of Service:

UseItkart
Email: useitkart@gmail.com
Phone/WhatsApp: 7994025062
Address: [FULL BUSINESS ADDRESS]

4. SHIPPING POLICY

Last Updated: September 12, 2026

At UseItkart, we aim to process and deliver your Mini Juicer Blender as quickly as possible.

Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation and payment.

Orders placed on weekends or public holidays may be processed on the next business day.

Payment Before Shipping

UseItkart currently accepts online payments only.

Cash on Delivery is NOT available.

Orders must be successfully paid for before they can be processed and shipped.

Delivery Locations

We currently ship to eligible locations across India.

Some remote, restricted, or non-serviceable PIN codes may not be eligible for delivery.

Estimated Delivery Time

Our estimated delivery time is:

3–7 business days

Delivery times are estimates and are not guaranteed.

Actual delivery time may vary depending on the customer's location and courier operations.

Factors That May Cause Delays

Delivery may take longer due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Festivals and peak shopping periods
  • Remote locations
  • Incorrect or incomplete delivery information
  • Transportation disruptions
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond our reasonable control

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

We offer free shipping across Kerala. Outside kerala shipping charge needed.

Order Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to monitor your shipment.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us:

Email: useitkart@gmail.com
Phone/WhatsApp: 7994025062

We will assist you in checking the shipment status with the relevant courier or logistics provider.

Incorrect Address

Please carefully check your name, phone number, address, and PIN code before placing your order.

If an incorrect or incomplete address is provided and the order has already been shipped, delivery may be delayed or the shipment may be returned to us.

Additional shipping charges may apply if re-shipment is requested.

Damaged Package

If your package appears visibly damaged when delivered, we recommend taking photographs or a video of the package before opening it.

If the product is damaged, contact us as soon as possible.

Please provide:

  • Order number
  • Photographs of the outer package
  • Photographs of the damaged product
  • Video/photos showing the issue

We will review the case and provide an appropriate resolution under our Return & Refund Policy.

Missing Product or Accessories

If an item or accessory is missing from your package, contact us within 7 days of delivery.

Please provide photographs of the package and the items received so that we can investigate the issue.

Delivery Attempts

Courier partners may make multiple delivery attempts according to their delivery procedures.

If an order is returned to us because the customer was unavailable, refused delivery, or provided an incorrect/incomplete address, additional shipping charges may apply for re-shipment.

5. CONTACT INFORMATION

Contact Us

We're here to help.

If you have questions about your order, product, delivery, return, replacement, or refund, please contact our customer-support team.

Customer Support

Store Name: UseItkart

Legal Business Name: UseItKart

Email: useitkart@gmail.com

Phone: 7994025062

WhatsApp: 7994025062

Business Address:
Kunhiparambath, Vattoli, Kakkattil, Kozhikode, Kerala- 673507

Customer Support Hours

All days:  6.30PM – 11 PM

We aim to respond to customer enquiries within 24–48 business hours.

Response times may be longer during weekends, public holidays, or periods of high enquiry volume.

Order Support

When contacting us about an order, please provide your order number so that we can assist you more quickly.

Return & Refund Support

For return, replacement, or refund requests, please refer to our Return & Refund Policy and contact us using the details above.